{"id":229,"date":"2026-02-01T19:07:42","date_gmt":"2026-02-01T19:07:42","guid":{"rendered":"https:\/\/ikaros.pro\/?page_id=229"},"modified":"2026-02-01T19:09:50","modified_gmt":"2026-02-01T19:09:50","slug":"politica-de-reembolsos-y-devoluciones","status":"publish","type":"page","link":"https:\/\/ikaros.pro\/es\/politica-de-reembolsos-y-devoluciones\/","title":{"rendered":"Pol\u00edtica de reembolsos y devoluciones"},"content":{"rendered":"<h2 data-path-to-node=\"5\"><b data-path-to-node=\"5\" data-index-in-node=\"0\">Pol\u00edtica de reembolsos y devoluciones<\/b><\/h2>\n<p data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">\u00daltima actualizaci\u00f3n:<\/b> 01\/02\/2026<\/p>\n<p data-path-to-node=\"7\">Gracias por comprar en <b data-path-to-node=\"7\" data-index-in-node=\"26\">AiGentic<\/b>. Apreciamos su preferencia y queremos asegurarnos de que tenga una experiencia gratificante al explorar, evaluar y comprar nuestros plugins de WooCommerce.<\/p>\n<p data-path-to-node=\"8\">Como en cualquier experiencia de compra, existen t\u00e9rminos y condiciones que se aplican a las transacciones en AiGentic. Al realizar un pedido o una compra en AiGentic, usted acepta los t\u00e9rminos que se detallan a continuaci\u00f3n, junto con nuestra Pol\u00edtica de Privacidad y T\u00e9rminos de Servicio.<\/p>\n<h3 data-path-to-node=\"9\"><b data-path-to-node=\"9\" data-index-in-node=\"0\">1. Pol\u00edtica de productos digitales<\/b><\/h3>\n<p data-path-to-node=\"10\">AiGentic vende <b data-path-to-node=\"10\" data-index-in-node=\"15\">software descargable digital<\/b> (Plugins de WordPress\/WooCommerce). Debido a la naturaleza de los productos digitales, que no se pueden devolver en el sentido tradicional, tenemos directrices espec\u00edficas para los reembolsos.<\/p>\n<h3 data-path-to-node=\"11\"><b data-path-to-node=\"11\" data-index-in-node=\"0\">2. Garant\u00eda de devoluci\u00f3n de dinero de 14 d\u00edas<\/b><\/h3>\n<p data-path-to-node=\"12\">Respaldamos la calidad de nuestros productos. Si no est\u00e1 completamente satisfecho con el complemento o si no funciona como se describe, le ofrecemos una <b data-path-to-node=\"12\" data-index-in-node=\"146\">Garant\u00eda de devoluci\u00f3n de dinero de 14 d\u00edas<\/b> a partir de la fecha original de compra.<\/p>\n<p data-path-to-node=\"13\"><b data-path-to-node=\"13\" data-index-in-node=\"0\">Emitiremos un reembolso completo si:<\/b><\/p>\n<ul data-path-to-node=\"14\">\n<li>\n<p data-path-to-node=\"14,0,0\">El complemento est\u00e1 roto, no funciona correctamente o no funciona como se describe.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"14,1,0\">Ha abierto un ticket de soporte y nuestro equipo no pudo resolver el problema.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"14,2,0\">La compra se realiz\u00f3 dentro de los \u00faltimos 14 d\u00edas.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"15\"><b data-path-to-node=\"15\" data-index-in-node=\"0\">NO podremos emitir un reembolso si:<\/b><\/p>\n<ul data-path-to-node=\"16\">\n<li>\n<p data-path-to-node=\"16,0,0\">Simplemente cambiaste de opini\u00f3n despu\u00e9s de descargar el archivo.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"16,1,0\">No tienes las habilidades t\u00e9cnicas para usar el complemento (aunque con gusto te ayudaremos mediante soporte).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"16,2,0\">La solicitud de reembolso se realiza despu\u00e9s de 14 d\u00edas desde la fecha de compra.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"17\"><b data-path-to-node=\"17\" data-index-in-node=\"0\">3. C\u00f3mo solicitar un reembolso<\/b><\/h3>\n<p data-path-to-node=\"18\">Para iniciar un reembolso, cont\u00e1ctenos con los detalles de su pedido:<\/p>\n<ul data-path-to-node=\"19\">\n<li>\n<p data-path-to-node=\"19,0,0\"><b data-path-to-node=\"19,0,0\" data-index-in-node=\"0\">Correo electr\u00f3nico:<\/b> support@ikaros.pro<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"19,1,0\"><b data-path-to-node=\"19,1,0\" data-index-in-node=\"0\">P\u00e1gina de contacto:<\/b> https:\/\/ikaros.pro\/contact\/<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"20\">Por favor incluya su <b data-path-to-node=\"20\" data-index-in-node=\"20\">N\u00famero de orden<\/b> y el <b data-path-to-node=\"20\" data-index-in-node=\"41\">motivo de la solicitud de reembolso<\/b>. Nuestro objetivo es procesar todas las solicitudes de reembolso dentro de <b data-path-to-node=\"20\" data-index-in-node=\"117\">24-48 horas<\/b>.<\/p>\n<h3 data-path-to-node=\"21\"><b data-path-to-node=\"21\" data-index-in-node=\"0\">4. Procesamiento de reembolsos<\/b><\/h3>\n<p data-path-to-node=\"22\">Una vez aprobado su reembolso, lo reembolsaremos a su tarjeta de cr\u00e9dito (o m\u00e9todo de pago original). Recibir\u00e1 el cr\u00e9dito en un plazo de d\u00edas, seg\u00fan las pol\u00edticas del emisor de su tarjeta (normalmente de 3 a 5 d\u00edas h\u00e1biles).<\/p>\n<p data-path-to-node=\"23\">Tras el reembolso, su clave de licencia para el complemento se desactivar\u00e1 y deber\u00e1 eliminar todas las copias del software de sus servidores.<\/p>\n<h3 data-path-to-node=\"24\"><b data-path-to-node=\"24\" data-index-in-node=\"0\">5. Cont\u00e1ctenos<\/b><\/h3>\n<p data-path-to-node=\"25\">Si tiene alguna pregunta sobre nuestra Pol\u00edtica de devoluciones y reembolsos, comun\u00edquese con nosotros:<\/p>\n<ul data-path-to-node=\"26\">\n<li>\n<p data-path-to-node=\"26,0,0\">Por correo electr\u00f3nico: support@ikaros.pro<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"26,1,0\">Visitando esta p\u00e1gina en nuestro sitio web: https:\/\/ikaros.pro\/contact\/<\/p>\n<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Last Updated: 01\/02\/2026 Thank you for shopping at AiGentic. We appreciate your business and want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our WooCommerce plugins. As with any shopping experience, there are terms and conditions that apply to transactions at AiGentic. 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