{"id":229,"date":"2026-02-01T19:07:42","date_gmt":"2026-02-01T19:07:42","guid":{"rendered":"https:\/\/ikaros.pro\/?page_id=229"},"modified":"2026-02-01T19:09:50","modified_gmt":"2026-02-01T19:09:50","slug":"politique-de-remboursement-et-de-retour","status":"publish","type":"page","link":"https:\/\/ikaros.pro\/fr\/politique-de-remboursement-et-de-retour\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<h2 data-path-to-node=\"5\"><b data-path-to-node=\"5\" data-index-in-node=\"0\">Politique de remboursement et de retour<\/b><\/h2>\n<p data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">Derni\u00e8re mise \u00e0 jour\u00a0:<\/b> 01\/02\/2026<\/p>\n<p data-path-to-node=\"7\">Merci d&#039;avoir fait vos achats chez <b data-path-to-node=\"7\" data-index-in-node=\"26\">AiGentic<\/b>. Nous vous remercions de votre confiance et souhaitons vous garantir une exp\u00e9rience enrichissante lors de la d\u00e9couverte, de l&#039;\u00e9valuation et de l&#039;achat de nos plugins WooCommerce.<\/p>\n<p data-path-to-node=\"8\">Comme pour tout achat, des conditions g\u00e9n\u00e9rales s&#039;appliquent aux transactions effectu\u00e9es sur AiGentic. En passant commande ou en effectuant un achat sur AiGentic, vous acceptez les conditions \u00e9nonc\u00e9es ci-dessous, ainsi que notre Politique de confidentialit\u00e9 et nos Conditions g\u00e9n\u00e9rales d&#039;utilisation.<\/p>\n<h3 data-path-to-node=\"9\"><b data-path-to-node=\"9\" data-index-in-node=\"0\">1. Politique relative aux produits num\u00e9riques<\/b><\/h3>\n<p data-path-to-node=\"10\">AiGentic vend <b data-path-to-node=\"10\" data-index-in-node=\"15\">logiciel t\u00e9l\u00e9chargeable num\u00e9riquement<\/b> (Extensions WordPress\/WooCommerce). Compte tenu de la nature des biens num\u00e9riques, qui ne peuvent \u00eatre \u201c retourn\u00e9s \u201d au sens traditionnel du terme, nous avons mis en place des directives sp\u00e9cifiques en mati\u00e8re de remboursement.<\/p>\n<h3 data-path-to-node=\"11\"><b data-path-to-node=\"11\" data-index-in-node=\"0\">2. Garantie de remboursement de 14 jours<\/b><\/h3>\n<p data-path-to-node=\"12\">Nous garantissons la qualit\u00e9 de nos produits. Si vous n&#039;\u00eates pas enti\u00e8rement satisfait du plugin ou s&#039;il ne fonctionne pas comme d\u00e9crit, nous proposons un \u00e9change. <b data-path-to-node=\"12\" data-index-in-node=\"146\">Garantie de remboursement de 14 jours<\/b> \u00e0 compter de la date d&#039;achat initiale.<\/p>\n<p data-path-to-node=\"13\"><b data-path-to-node=\"13\" data-index-in-node=\"0\">Nous proc\u00e9derons \u00e0 un remboursement int\u00e9gral si :<\/b><\/p>\n<ul data-path-to-node=\"14\">\n<li>\n<p data-path-to-node=\"14,0,0\">Le plugin est d\u00e9fectueux, dysfonctionne ou ne fonctionne pas comme d\u00e9crit.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"14,1,0\">Vous avez ouvert un ticket d&#039;assistance et notre \u00e9quipe n&#039;a pas pu r\u00e9soudre le probl\u00e8me.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"14,2,0\">L&#039;achat a \u00e9t\u00e9 effectu\u00e9 au cours des 14 derniers jours.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"15\"><b data-path-to-node=\"15\" data-index-in-node=\"0\">Nous ne pourrons PAS proc\u00e9der \u00e0 un remboursement si\u00a0:<\/b><\/p>\n<ul data-path-to-node=\"16\">\n<li>\n<p data-path-to-node=\"16,0,0\">Vous avez tout simplement chang\u00e9 d&#039;avis apr\u00e8s avoir t\u00e9l\u00e9charg\u00e9 le fichier.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"16,1,0\">Vous ne poss\u00e9dez pas les comp\u00e9tences techniques n\u00e9cessaires pour utiliser le plugin (mais nous serons ravis de vous aider via le support).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"16,2,0\">La demande de remboursement doit \u00eatre effectu\u00e9e 14 jours apr\u00e8s la date d&#039;achat.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"17\"><b data-path-to-node=\"17\" data-index-in-node=\"0\">3. Comment demander un remboursement<\/b><\/h3>\n<p data-path-to-node=\"18\">Pour initier une demande de remboursement, veuillez nous contacter en nous fournissant les d\u00e9tails de votre commande\u00a0:<\/p>\n<ul data-path-to-node=\"19\">\n<li>\n<p data-path-to-node=\"19,0,0\"><b data-path-to-node=\"19,0,0\" data-index-in-node=\"0\">E-mail:<\/b> support@ikaros.pro<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"19,1,0\"><b data-path-to-node=\"19,1,0\" data-index-in-node=\"0\">Page de contact\u00a0:<\/b> https:\/\/ikaros.pro\/contact\/<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"20\">Veuillez inclure votre <b data-path-to-node=\"20\" data-index-in-node=\"20\">Num\u00e9ro de commande<\/b> et le <b data-path-to-node=\"20\" data-index-in-node=\"41\">motif de la demande de remboursement<\/b>. Nous nous effor\u00e7ons de traiter toutes les demandes de remboursement dans les plus brefs d\u00e9lais. <b data-path-to-node=\"20\" data-index-in-node=\"117\">24 \u00e0 48 heures<\/b>.<\/p>\n<h3 data-path-to-node=\"21\"><b data-path-to-node=\"21\" data-index-in-node=\"0\">4. Traitement des remboursements<\/b><\/h3>\n<p data-path-to-node=\"22\">Une fois votre remboursement approuv\u00e9, nous proc\u00e9derons au remboursement sur votre carte de cr\u00e9dit (ou selon votre mode de paiement initial). Le cr\u00e9dit sera visible sur votre compte sous quelques jours, selon les d\u00e9lais de votre banque (g\u00e9n\u00e9ralement 3 \u00e0 5 jours ouvrables).<\/p>\n<p data-path-to-node=\"23\">Apr\u00e8s remboursement, votre cl\u00e9 de licence pour le plugin sera d\u00e9sactiv\u00e9e et vous devrez supprimer toutes les copies du logiciel de vos serveurs.<\/p>\n<h3 data-path-to-node=\"24\"><b data-path-to-node=\"24\" data-index-in-node=\"0\">5. Contactez-nous<\/b><\/h3>\n<p data-path-to-node=\"25\">Si vous avez des questions concernant notre politique de retours et de remboursements, veuillez nous contacter\u00a0:<\/p>\n<ul data-path-to-node=\"26\">\n<li>\n<p data-path-to-node=\"26,0,0\">Par courriel\u00a0: support@ikaros.pro<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"26,1,0\">En visitant cette page sur notre site web\u00a0: https:\/\/ikaros.pro\/contact\/<\/p>\n<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Last Updated: 01\/02\/2026 Thank you for shopping at AiGentic. We appreciate your business and want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our WooCommerce plugins. As with any shopping experience, there are terms and conditions that apply to transactions at AiGentic. 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