Refund and Returns Policy

Last Updated: 01/02/2026

Thank you for shopping at AiGentic. We appreciate your business and want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our WooCommerce plugins.

As with any shopping experience, there are terms and conditions that apply to transactions at AiGentic. By placing an order or making a purchase at AiGentic, you agree to the terms set forth below along with our Privacy Policy and Terms of Service.

1. Digital Products Policy

AiGentic sells digital downloadable software (WordPress/WooCommerce plugins). Due to the nature of digital goods, which cannot be “returned” in the traditional sense, we have specific guidelines for refunds.

2. 14-Day Money-Back Guarantee

We stand behind the quality of our products. If you are not completely satisfied with the plugin, or if it does not work as described, we offer a 14-day money-back guarantee from the original date of purchase.

We will issue a full refund if:

We may NOT issue a refund if:

3. How to Request a Refund

To initiate a refund, please contact us with your order details:

Please include your Order Number and the reason for the refund request. We aim to process all refund requests within 24-48 hours.

4. Processing Refunds

Once your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies (typically 3-5 business days).

Upon refund, your license key for the plugin will be deactivated, and you must delete all copies of the software from your servers.

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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